Archive for: November, 2009

First, a big “thank you” to the folks at IWave in Charlottetown for welcoming me on Friday. What a great group of people! The day was high-energy and lots of fun – a solid reminder of why I love my job! One of the big secrets of phone work is – you have to create and inspire conversation in order to make something happen. No matter what you want to accomplish – a sale or ...

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I’m realizing that I’m dropping a few threads as I add to this blog from week to week. I’m torn when I sit down to write: Should I build on my last comments? Or should I share with you something I’ve learned or that’s happened in the past week? Tonight I’m choosing the latter and hope you’ll enjoy this story. An interesting question came up in my cold calling workshop at the Chocolate Lake Hotel ...

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I attended the Centre for Women and Business conference this past Friday at Mount Saint Vincent University and the most impressive and inspiring part of the day was listening to and meeting Carissa Reiniger. If you haven’t heard of her yet, I encourage you to visit her company’s website at www.silverlininglimited.com. Carissa is energetic, inspiring and incredibly intelligent. She is an honest, no-nonsense communicator. In a much more diplomatic way, she told the room full ...

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I was reminded of something this week that relates to our listening skills. Many of you will remember when the internet was a new thing in our business lives. Suddenly (or at least that’s what it felt like) we were encountering a new language and both our listening and transcribing skills had to go through a transition period. Can you think back to the first few times someone gave you an email address and you ...

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I had a phone call this week about my last post. The caller revealed that they most feared misunderstanding information they were given on the phone. “I get so nervous when I have to write down a phone number. A name is even worse. I just know I won’t get it right.” This fear is listening based, and I’ve mentioned before that one of THE most important skills on the telephone is the ability to ...

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