Archive for: May, 2010

In my last two posts I took the time to talk about companies that aren’t making the best use of their “phone time” with customers and potential customers. I do think we all have to speak up more when it comes to blatant examples of corporate disregard. But those discussions are also glaring examples of what can happen when any of us forgets the most important characteristic – in fact I’ll call it the mantra ...

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It is exciting to own a business that is growing, to face the challenges and decisions that come with that growth. Two weeks ago I realized that The Phone Lady’s growth meant I couldn’t avoid it any longer … I had to get a Blackberry or IPhone or whatever … I needed easier access to email more often. So I called my cellphone provider, a company I’ve been with since 2003 and that positions itself ...

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This is not a business fable, but it would be great if you treated it that way, taking the lesson from the reading instead of learning from experience. In late April I enjoyed spending about three hours with the dynamic Carissa Reiniger, of Silver Lining Limited. She is working hard to create valuable links between large corporations and successful entrepreneurs. Currently Staples, Rogers, Intuit, HP, Citi Cards, WestJet and UPS are all involved, offering discounts ...

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Sorry, but this week I’m starting with a rant about one of my pet peeves – how people answer the phone. It drives me to distraction! You are out there, working hard, keeping your existing customers happy, shaking hands with prospective customers. Then your phone rings – while you are talking with someone else, while you are driving or while you are enjoying a few moments of music or catching up on the news. What ...

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