Archive for: May, 2011

About 10 years ago I was working with a software developer, helping him expand his client base throughout Atlantic Canada. The owner of a business in Prince Edward Island called us. He had heard great things about the software and, after I answered his extensive list of questions, he purchased it. It was one of those lovely, straightforward sales – which then became my biggest lesson in customer service. You see the owner of the clinic ...

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Congratulations – you’ve finally set aside the time to make some phone calls and you are ready. You’ve written out the points you want to cover – they are on an index card on your desk. You’ve organized a list of names and phone numbers – there are 10 you are going to call today. You are excited. You are focused. You reach your first voicemail. After about the fourth call you are feeling pretty good about ...

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This past Thursday I had the pleasure of hanging out with members of the Canadian Association of Professional Speakers (CAPS) Halifax and we had a great evening together. There was lots of laughter and a lot of learning; three hours went by in minutes. And as we moved through our discussion of telephone communication I had to acknowledge that these fun people, who’s job it is to get up in front of large audiences and be ...

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