Archive for: July, 2011

I find myself in an uncomfortable business situation and I’m not 100% sure of my next step, so thought I’d use my blog to get your feedback. We can probably all benefit from knowing what you would/will do in a similar circumstance. But before I tell you my story I do want to thank the reader from last week who reminded all of us that, while it is important to voice your dismay about inadequate and ...

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After a 7-day vacation, I’m heading back to my life as The Phone Lady – and I’m looking forward to it. There are several projects waiting for me that I’m excited about. I did have one experience while on vacation that is worth sharing – that reminded of the importance of defending (for lack of a better word) our right to receive quality customer service. Everywhere I go I hear stories and comments about not feeling valued ...

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Earlier this year an energetic young entrepreneur attended one of my half-day workshops and introduced herself to me afterwards. She was ready to incorporate a lot of my suggestions into her business-building approach and we have stayed in touch through email, LinkedIn and, of course, the telephone. Her name is Menna Riley, owner of Parlour Room Event Productions.She recently approached me with a challenge – how can she use the phone to build her business even though ...

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