Archive for: May, 2012

 “By failing to prepare, you are preparing to fail.” Benjamin Franklin  A variation of this quote is likely familiar to most of us. And most of us understand that preparation is an important and essential part of success. But … there are times when preparation prevents us from doing our best, particularly when it comes to conversations with our clients and potential clients.  This was clarified for me this past week in two ways. One was during ...

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Here’s a tweet that I love, sent out by @isl – isl web marketing and development . (I had the pleasure this past week of spending time with this very enthusiastic and energetic team through my work with The Lunch Pack ):   We had @thephonelady in to bring us up to speed on phone etiquette. There’s more to it than just talking into the right end folks! What a lovely, simple statement of what I know to ...

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 One of my favorite tasks as The Phone Lady is working with busy entrepreneurs who are traveling – booking appointments for them with potential clients in specific cities. I love the challenge of this work – the research element, the tight deadlines, all the various cultural differences I encounter – whether I’m calling Vancouver or Belfast.  This past week, one of these projects took me into new territory, increasing my knowledge of the relationship between social ...

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