Who is The Phone Lady?

Mary Jane Copps is The Phone Lady. An accomplished author, speaker and facilitator, her career has found her on the end of a telephone as a manager, a journalist, a salesperson, a researcher and a fundraiser. She has spent 21 years analyzing the psychology of a phone call and she now shares this information with entrepreneurs, not-for-profits, corporations and government departments in her quest toimprove telephone communication everywhere!

All of her clients have one thing in common – they need to clearly and succinctly communicate by phone with both existing and potential clients, customers, donors and sponsors. Whether it is a receptionist taking the call, a salesperson or fundraiser placing the call or a CEO accepting the call, everyone can – and should – improve their existing telephone skills.




Mary Jane Copps has been studying excellent telephone communication for many, many years!