Archive for tag: cold call training

I’ve been contemplating some criticism I received back in August about how I handle incoming calls. The Wall Street Journal article had just been published and there were people from all over the world reaching out to me. And for many of them their expectation was – because I’m The Phone Lady – that I would answer my phone every time it rang. I was startled by this expectation but I did miss a few business ...

read post »

This past week I immersed myself in phonework for three solid days – a rare occurrence that I welcomed with excitement. (I know, I know, many of you think that is completely bonkers!) But dialing the phone to accomplish a specific goal is the foundation of The Phone Lady. Without my enjoyment of – and curiosity about – this specific task, my workshops and talks would have flat-lined years ago. My calls focused on Toronto (more ...

read post »

Riding the subway in Toronto recently I was inspired by the slogan of one of the local cellphone companies. Adapting it slightly, I want to introduce it as a foundation or core value for business success: “How do you keep your customers and clients happy; how do you win new customers or clients? With your ears.” Makes sense doesn’t it. And one of the best ways to put our ears to work is through the practice of ...

read post »

On Friday I had a very energetic and inspiring meeting with Sharon Resky. She is Senior Corporate Account Manager, Atlantic Business Magazine http://www.atlanticbusiness.ca we are are presenting a workshop together at the Atlantic Magazines Association’s www.atlanticmagazines.ca annual conference next week – MagazinesEast2012.  I enjoyed every aspect of our discussion about the sales process but was most delighted when we started talking about follow up.   In the seven years I have been providing sales training and coaching, I get ...

read post »