Archive for tag: etiquette

I’ve been contemplating some criticism I received back in August about how I handle incoming calls. The Wall Street Journal article had just been published and there were people from all over the world reaching out to me. And for many of them their expectation was – because I’m The Phone Lady – that I would answer my phone every time it rang. I was startled by this expectation but I did miss a few business ...

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At the Ottawa Airport this morning, someone’s boarding pass drifted past my feet as I walked to my gate. I picked it up and went over to the agents for the appropriate flight. “Good Morning, ladies,” I said to them both (it was 7 am), holding up the boarding pass. “I … .” But I didn’t get to finish my second sentence. One of the agents, without looking up from her computer screen and making eye contact, ...

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This past week I immersed myself in phonework for three solid days – a rare occurrence that I welcomed with excitement. (I know, I know, many of you think that is completely bonkers!) But dialing the phone to accomplish a specific goal is the foundation of The Phone Lady. Without my enjoyment of – and curiosity about – this specific task, my workshops and talks would have flat-lined years ago. My calls focused on Toronto (more ...

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I think it’s time to admit we’re not handling it well – our relationship with our cellphones. The usefulness of this technology is often overshadowed by human obsessiveness and this not only harms relationships it’s putting some of us at risk.  I’ll start with my walk to a gathering on Friday morning. Because I was at an unfamiliar intersection at rush hour (which in Halifax, because of the transit strike, is now the rush 3 hours) ...

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