Archive for tag: phone skills

Thanks to David Holt, fellow Thought Leader and Editor in Chief, Soar Media Inc., for inspiring this post. David shared with me a phone story. He gave a business associate a referral. This is something we all do from time to time. We’ll say something like “My friend Jane Doe might find that interesting. Give her a call and let her know you were talking to me.” The business associate placed the call, got voicemail, and left ...

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“Ninety percent of all those who fail are not actually defeated. They simply quit.” Paul J. Meyer So pleased this quote landed in my inbox. While it certainly supports my thoughts on persistence last week, it also applies to this week’s topic – leaving messages. Over the past decade, and particularly during the last two years, there’s been a slow and subtle shift around phone messages. The change began with the proliferation of answering machines and voicemail, ...

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Recently my dear friend and often collaborator, Linda Daley of Daley Progress, told me an email/phone story that’s worth sharing: Marketing software is something Linda needs to stay knowledgeable about but when she received an email from Act-On software, she deleted it as “typical marketing stuff”. Then came a phone call/voice message from the salesperson. Linda’s schedule is jam-packed so … the message got deleted. The salesperson, confident Daley Progress was his  target market, then contacted ...

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It’s been quite a week. Nothing like a quote in the Wall Street Journal (http://on.wsj.com/16MzQjS) for adding some fun and excitement to life! My utmost thanks to WSJ journalist Anita Hofschneider (@ahofschneider) for a wonderful article and to my client and friend, publisher Patty Baxter of Metro Guide Publishing (http://www.metroguide.ca) for contributing her time and resources. Thanks also to all of you who have sent email, posted Tweets and LinkedIn updates. Much appreciated. And to all ...

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I first encountered the impact of too many choices several years ago. I was in a greeting card store, standing in front of one of the many racks filled with colour and images and words. I had already walked up and down the aisles twice, yet there I stood, unable to not only make a choice of what card to purchase, but not even capable of picking up a card to read the message it ...

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On Wednesday May 29 I returned to my office from an afternoon workshop and immediately had to dash towards the ringing phone. “Mary Jane, speaking,” I said. “How can I help you?” The person at the other end spoke over me, so I didn’t get any of their information. “Hello,” I said. And again, “Hello.” Silence. The rhythm of the conversation wasn’t right. “Is this a computer?” I asked. (Yes, I do realize that’s a silly question.) Then a very pleasant and ...

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I’ve spent much of this past week prospecting for both myself and others and I’ve noted common characteristics among voicemail messages. Does your message match any of these … and what does this mean to your prospects and customers? The Flight Attendant This message has the same intonation and pacing as the safety procedure message we hear at the beginning of every flight. It is well rehearsed, contains no errors or “uhms” or “ahs”. It is absolutely ...

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Perhaps like many of you, I carry a curiosity about meditation. I’ve heard so many positive reviews of the practice not only in the media, but also from close and trusted friends. So in late October when I discovered an opportunity to experience guided mediation free for 21 days I – and one of my closest and dearest friends – made the commitment. This was an internet-based program delivered by none other than Deepak Chopra. If ...

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One of the most important “tricks” to effective telephone communication lies in acknowledging this simple fact – every phone call is an interruption. While this was true when I began my career on the phone (1987), people still had “space” in their day. They could, and would, find time to listen and talk.  And … there were no cellphones! Today we all have schedules that contain too much to do in too little time. And we carry ...

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This past week I immersed myself in phonework for three solid days – a rare occurrence that I welcomed with excitement. (I know, I know, many of you think that is completely bonkers!) But dialing the phone to accomplish a specific goal is the foundation of The Phone Lady. Without my enjoyment of – and curiosity about – this specific task, my workshops and talks would have flat-lined years ago. My calls focused on Toronto (more ...

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