Archive for tag: phone work

“Ninety percent of all those who fail are not actually defeated. They simply quit.” Paul J. Meyer So pleased this quote landed in my inbox. While it certainly supports my thoughts on persistence last week, it also applies to this week’s topic – leaving messages. Over the past decade, and particularly during the last two years, there’s been a slow and subtle shift around phone messages. The change began with the proliferation of answering machines and voicemail, ...

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“What’s the best time to call?” is one of the questions I get asked frequently and earlier this week I posted my answer to The Lunch Pack’s Burst of Learning group on LinkedIn. (It takes less than a minute to read and can be found here: http://lnkd.in/__b3NS) While writing that post, I began to think about the frequency of other comments on phonework. Then during my time at Oxford Learning’s Niagara Falls conference http://www.oxfordlearning.com/ this past week, I ...

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 One of my favorite tasks as The Phone Lady is working with busy entrepreneurs who are traveling – booking appointments for them with potential clients in specific cities. I love the challenge of this work – the research element, the tight deadlines, all the various cultural differences I encounter – whether I’m calling Vancouver or Belfast.  This past week, one of these projects took me into new territory, increasing my knowledge of the relationship between social ...

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While my soon-to-be new office does not offer a view of the ocean, I am eye-level with about a dozen trees budding to life beneath a cloudless blue sky. A perfect “perch” for some Sunday wordsmithing!  There’s a question that’s always on my mind – “What makes a great communicator, especially on the phone?” One answer was provided to me this week while in Saint John, New Brunswick, spending the afternoon with the energetic team at ...

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Apologies for my absence last week. I sat down early last Sunday morning and went to an author’s website – someone I was going to share with you – but within seconds my laptop was consumed by trojans and other assorted malware. (And my Twitter account was hacked too!) While I remained hopeful for most of the day, it never recovered; it had to be taken to Brilliance Computers for surgery. They told me that ...

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White space, which simply defined means the space on a page not covered by print or graphics, has always appealed to me. I learned its value way back in the early 1980s when I was a newspaper journalist (in the days when hot wax and rollers were used to hold type on broadsheet pages before printing – imagine!). We used white space to draw the reader to a story – or a certain aspect of ...

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