Archive for tag: relationships

This past week I was on the phone steadily and had several strong reminders of the importance of listening – and responding – to what I hear. This is vital to our ability to create and maintain strong relationships.  Phone fear is grounded in our inability to see what is happening on the other end of the line. Many of us visualize our call being a rude intrusion and, as a consequence, hesitate to “pick it up ...

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